- Atlas
- Troubleshooting
- Admin
Find and fix rostering and LMS problems
OneRoster keeps users and courses up to date, and LTI lets teachers open Atlas from your LMS. When something looks wrong, the sync history usually tells you why.
OneRoster: check these first
- Open Recent SynchronizationsGo to the OneRoster Site Preferences page and review the latest runs. Each shows users, courses and course assignments added, removed and in error.
- Open the Full Log fileIt lists the exact records that failed. High error counts usually mean formatting problems, ID mismatches or missing required fields in the source data.
- Check what the sync processesChoose Users only or Users + Course Assignments. If courses are not appearing, the setting may be Users only.
- Check the scheduleSync times are in UTC. Make sure the day and time suit your time zone.
- Fix the source, then sync againCorrect the data in your SIS, Clever or ClassLink before running another sync.
Turn the sync off over the summer while your SIS is being rolled over. This stops users and courses being deactivated while next year's data is incomplete.
LTI: common questions
🙋 FAQ
The Atlas app signs in as the wrong person or not at all
The user's email address must match in Atlas and the LMS.
Changes I made are not showing in the LMS
Refresh the page. The LTI is a viewing tool, so edits are made in Atlas using View in Atlas.
Which LMS platforms work?
Blackboard, Canvas, PowerSchool, Schoology and Desire2Learn have all been connected. Any LTI-compatible LMS can be.
Contact us if errors keep coming back, if large numbers of courses are removed unexpectedly, or if you would like us to check your OneRoster files.
Still need help?
Submit a request